Box Office Policies

× The policies below are for SPAC promoted events only - NOT Live Nation concerts

Ticket Policy

× Everyone over the age of 2 must have a valid ticket to enter a performance. Children ages 2 and under must sit on your lap if you have amphitheatre tickets. If they require their own seat, you must purchase one.

Exchange Policy

× NO REFUNDS will be given unless a performance is cancelled. A "ticket exchange credit" may be given at the discretion of the box office manager. Ticket exchange credits may be used for the current season and following season only, and not valid for Live Nation concerts.

 

EXCHANGES only subject to the following conditions:
  1. Tickets may be exchanged by simply calling the Saratoga Performing Arts Center Box Office at (518) 584-9330
  2. An exchange fee will be applied as follows:
    • Subscription tickets: $2 per ticket
    • Non-Subscription tickets: $2 per ticket
    • Please retain your original tickets to redeem your new tickets upon presentation at the Saratoga Performing Arts Center Box Office.
  3. Requests for ticket exchanges will be accepted up to 48 hours prior to the performance date of the tickets you are holding. This provides the Saratoga Performing Arts Center Box Office the opportunity to resell the exchanged tickets.
  4. The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat.

Lost Tickets

× In the event that you have lost your tickets, please visit the Saratoga Performing Arts Center Box Office or call (518) 584-9330 before your performance date.

Order Fees

× Refer to Order Fee for the policy description.

Mailing Fees

× Refer to Mailing Fee for the policy description.
 
Saratoga Performing Arts Center
108 Avenue of The Pines
Saratoga Springs NY 12866 USA
Directions to our Box Office
 
 

Open seasonally (May 12 - September 8)

After September 8, 2018, the box office will only be open on event days (9/14, 9/15, 9/23, 9/29)
Monday - Friday
12:00 PM - 6:00 PM*

Saturday
10:00 AM - 2:00 PM*

Sunday
Closed unless there is a concert, then 2:00 PM - Intermission

*When a concert is scheduled, the box office will stay open through the start of the performance. For 8pm dance & orchestra performances, the box office will close at 8:30pm.

Please Note: The hours listed above are for the main Route 50 box office. The Hall of Springs Box Office is only open on performance days, 1 hour before gates.